Privacy Policy | insoleo Description: Read how insoleo (Trade Import Group, Bucharest, Romania) collects, uses, shares, and protects personal information on insoleo.store, including cookies, analytics, advertising, GDPR/UK rights, and California CPRA disc

What we collect

Depending on how you use our store, we may collect the following types of information:

• Contact details: name, email address, phone number (if provided), shipping and billing address.
• Order information: items purchased, order history, delivery details, returns/exchanges-related details, and messages you send us.
• Account information: if you create an account, we collect information needed to maintain it (such as login and contact details).
• Payment information: payments are processed through Shopify and payment processors (including Shopify Payments where available). We do not receive your full payment card details; payment processors handle that data.
• Customer support information: details you provide when you contact us (for example, issues, photos for damaged items, and communication history).
• Device and usage information: IP address, device identifiers, browser type, pages viewed, approximate location (from IP), and interactions with our site.
• Marketing preferences: whether you subscribe to marketing emails and how you interact with them (for example, opens/clicks where supported).

How we use information

We use personal information to:

• Provide the store and fulfill orders (process purchases, deliver products, handle returns/exchanges, and send order updates).
• Process payments and prevent fraud (including verifying transactions and protecting our store and customers).
• Provide customer support (reply to messages, troubleshoot issues, and resolve delivery or product concerns).
• Improve our store (understand how people use the site and improve performance and usability).
• Send marketing (if you opt in, we may send emails about products, updates, and offers).
• Comply with legal obligations (tax, accounting, and responding to lawful requests).

Cookies & tracking

We use cookies and similar technologies (such as pixels and local storage) to run our store, remember preferences, understand site usage, and support advertising.

We use a cookie banner / preference tool that allows you to manage optional cookies (where required). Your choices may affect how some features work.

Cookies may include:

• Essential cookies needed to operate the site (for example, cart and checkout functions).
• Analytics cookies that help us understand usage and improve the site (via analytics providers).
• Advertising cookies used by advertising partners to show more relevant ads and measure performance.

How we share information

We share personal information only as needed to run our store and provide services. This may include sharing with:

• Payment processors (such as Shopify Payments and other payment services you choose at checkout) to process transactions.
• Shipping and delivery partners to deliver your order and provide delivery updates.
• Marketing platforms to send marketing emails (if you subscribe) and manage communications.

We may also share information to comply with law, respond to lawful requests, protect our rights, and prevent fraud.

International transfers

We are based in Romania and sell to customers in the EU/UK, United States, and other locations. This means your information may be processed in Romania and in other countries where our service providers operate.

Where required, we rely on appropriate safeguards for international data transfers (for example, contractual protections) and we take steps to protect your information.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, including to fulfill orders, provide support, comply with legal obligations (such as tax and accounting), and resolve disputes.

Retention periods vary depending on the type of information and why we collected it.

Your rights

Your rights depend on where you live. In general, you can request access to or changes to your personal information by contacting us.

EU/UK privacy rights

If you are in the EU/UK, you may have the right to:

• Access your personal information
• Correct (rectify) inaccurate information
• Delete (erase) certain information
• Object to certain processing
• Restrict processing in some cases
• Data portability (receive a copy in a usable format)
• Withdraw consent (where processing is based on consent)

California privacy rights (CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect, use, and share
• Request deletion of personal information (with certain exceptions)
• Request correction of inaccurate personal information
• Opt out of certain uses that may be considered “sharing” for cross-context behavioral advertising
• Not be discriminated against for exercising your privacy rights

Do Not Sell or Share My Personal Information

We do not sell personal information for money. However, some advertising activities (like using cookies/pixels to show more relevant ads) may be considered “sharing” under California law.

You can opt out of this type of targeted advertising by:

• Using our cookie banner / preference tool to disable non-essential cookies (where available), and/or
• Contacting us at info@insoleo.store with the subject line “Privacy Opt-Out”.

Marketing preferences

If you subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe link in our emails.

You can also contact us to update your preferences.

Security

We use reasonable measures to protect personal information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

Children’s privacy

Our store is not directed to children, and we do not knowingly collect personal information from children.

Contact

For privacy questions or requests, contact us:

Email: info@insoleo.store