Contact Us

For any questions about your order or our massage insoles, email us and we’ll help.

Email support

Email: info@insoleo.store

Support hours/timezone: CET (no phone support)

Response time aim: We aim to respond within 1–2 business days (not a guarantee).

What to include in your email

• Order number (if available)
• Full name used on the order
• Issue type (shipping, tracking, return/refund, exchange, size & fit, damaged item, other)
• Photos (especially for damaged items or incorrect items)

Quick answers

You may find what you need here:

• Shipping & delivery
• Returns & refunds
• Tracking
• Exchanges
• Size & fit

Where we operate: Bucharest, Romania.

Legal entity: Trade Import Group.

Store domain: insoleo.store